CODE OF VALUES

RESPECT:

• We treat others as we would like to be treated.
• We listen with the intent to understand what is being said and acknowledge that what is said is important to the speaker.
• We respond in a timely fashion.
• We speak calmly and respectfully, without profanity or sarcasm.
• We acknowledge everyone as right from their own perspective.

INTEGRITY:

• We make only agreements we are willing, able and intend to keep.
• We communicate any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• We look to the system for correction and propose all possible solutions if something is not working.
• We operate in a responsible manner ‘above the line’.
• We communicate honestly and with purpose.
• We ask clarifying questions if we disagree or do not understand.
• We never say anything about anyone that we would not say directly to him or her.

CLIENT FOCUS:

• We focus on finding new and effective ways to help our clients achieve their goals and dreams.
• We continuously strive to maximize internal and external client loyalty.
• We make our best effort to understand and appreciate the client’s needs in every situation.

WE HAVE FUN IN THE PROCESS!!